Support

Short answers to the things people ask most. If yours is not here, email [email protected].

How do I stop an email after I press Send?

Look at the SendLock bar at the top of Gmail. It shows how many emails are waiting and how long is left. Open the SendLock folder in Gmail’s left menu and click the email. Opening it stops the send. Fix it and press Send again, or close it and it goes back to your drafts.

How do I change the delay?

Click the SendLock icon in Chrome’s toolbar. Pick 15 seconds, 30 seconds, 1, 2 or 5 minutes, or type an exact time from 15 seconds to 60 minutes.

How do I send one email straight away?

Press the lightning button on the SendLock bar. That email skips the rest of its delay.

How do I pause everything?

Press Pause on the SendLock bar. Waiting emails stay where they are until you press Resume.

How do I turn a Smart Flag off?

Click the SendLock icon in Chrome’s toolbar and open the Smart Flags settings. Each of the eight flags has its own switch.

SendLock flagged a name that is right

Press Learn next to the flag. SendLock remembers that this person goes by that name and stops flagging it. The name is saved on your computer only.

SendLock is not holding my emails

• SendLock works in Gmail in Chrome on a computer. It does not cover the Gmail mobile apps or other mail programs.
• Check that you are signed in. Click the SendLock icon in Chrome’s toolbar. If it asks you to sign in, do that with the Google account you send from.
• SendLock holds email for the Google account you signed in to it with. Emails from a second Google account in the same browser are sent normally, and SendLock tells you so.
• Reload the Gmail tab after installing or updating the extension.

What happens if I close Gmail during the delay?

Keep Gmail open until it sends. If Gmail is closed when the time is up, SendLock holds the email and asks you before sending it. This matters most with long delays.

Does SendLock read or store my emails?

SendLock does not send the content of your emails to our servers and does not store it. The checks run inside your own browser. See the privacy policy.

How do I remove SendLock?

Right-click the SendLock icon in Chrome’s toolbar and choose Remove from Chrome. You can also remove its access to your Google account at myaccount.google.com/permissions.

Contact

Email [email protected]. For SendLock Team, use the same address. Admins manage their team at team.sendlock.com.